Prices of our items do not include shipping cost, except mentioned otherwise.
DOMESTIC SHIPPING OPTIONSStarting February 28, 2020 all orders shipped to Italy will be charged actual-cost freight as determined by our domestic carrier.
- From €5.95 till 3 kgs to €25 for 100 kgs. Over 100 kgs freight cost will be €6.00 for each additional 25 kgs.
- Free domestic shipping on orders over €300.00.
INTERNATIONAL SHIPPINGAll orders shipped outside of Italy will be charged actual-cost freight as determined by our freight forwarders.
- GLS Europe
Europe Priority which takes 3-6 business days after day of shipment to arrive at destination (by road).
International Economy which takes 3-7 business days after day of shipment to arrive at Customs (by air or road).
- DHL Express
International Economy which takes 3-5 business days after day of shipment to arrive at Customs (by air).
How to Calculate Freight Cost
At the bottom of your shopping cart page, shipping rates are automatically displayed based in your delivery location and weight of your order.
Import Duties, Fees and Taxes
International deliveries may be subject to import duties, fees and taxes that are levied after a shipment reaches the intended country. Customs fees or taxes are separate from the shipping charges, and are not the responsibility of Ciao Bella. Contact your local Customs office if you have any questions or concerns about these fees.
Changing Delivery Address or Destination CountryIf you work with an international freight forwarder or have a collection hotspot in a nearest country, in your shopping cart page you have two options:
- you can can arrange pick-up by your freight forwarder to our warehouse
- you can modifiy delivery address to receive orders wherever is useful to your business, anyway take into consideration we are unable to alter invoice recipient in our customs declaration.
HOLIDAYS CLOSURECiao Bella Shipping Department in 2020 is closed for the following holidays:
- Epiphany - January 6
- Easter Monday - April 13
- Labor Day - May 1
- Republic Day - June 2
- Immaculate Conception Day - December 8
- Christmas and New Year - December 21 to January 3, 2021
Packages in transit during these and other government holidays could be delayed depending on the freight forwarder.
Orders are processed and shipped by 48/72 business hours after payment has cleared.
If your PO includes pre-sale items, the order will be shipped in full at pre-sale items shipping date reported in order confirmation email
Items with shipping 48/72 hours
Bank Transfer include waiting for cleared payment
Credit Card 3D Secure
PACKING AND SHIPPING
from Monday to Friday
PICKUP BY THE FORWARDER
SHIPPING CONFIRMATION EMAIL
with tracking number
to your warehouse or store