Shipping Information

Prices of our items do not include shipping cost, except mentioned otherwise.

DOMESTIC SHIPPING OPTIONS

Orders shipped to Italy will be charged actual freight cost as determined by our domestic carrier.
Domestic shipping is free on orders over €300.00.

INTERNATIONAL SHIPPING

All orders shipped outside of Italy will be charged actual freight cost as determined by our freight forwarders.
  • GLS Europe
    Europe Priority which takes 3-6 business days after day of shipment to arrive at destination (road transport).
  • DHL Economy
    Europe Economy which takes 3-5 business days after day of shipment to arrive at Customs (road transport).
  • DHL Express
    International Economy which takes 2-4 business days after day of shipment to arrive at Customs (by air).

How to Calculate Freight Cost

At the bottom of shopping cart page, shipping rates are automatically displayed based on delivery location and weight of the order.

Import Duties, Fees and Taxes

International deliveries may be subject to import duties, fees and taxes that are levied after a shipment reaches the intended country. Customs fees or taxes are separate from the shipping charges, and are not the responsibility of Ciao Bella. Contact your local Customs office if you have any questions or concerns about these fees.

Changing Delivery Address or Destination Country

If you work with an international freight forwarder or have a collection hotspot in a nearest country, in the shopping cart page you may:
  • arrange the pick-up to our facility by your freight forwarder
  • modifiy delivery address to receive orders wherever is useful to your business, anyway take into consideration we are unable to alter invoice recipient in our customs declaration.

HOLIDAYS CLOSURE

Ciao Bella Shipping Department is closed for the following holidays:
  • Christmas, New Year's Day, Epiphany - December 23, 2020 to January 6, 2021
  • Easter Monday - April 5, 2021
  • Republic Day - June 2, 2021
  • All Saints' Day - November 1, 2021
  • Immaculate Conception Day - December 8, 2021
  • Christmas and New Year's Day - December 22 to 31, 2021
Orders that would normally be processed on these days will be processed the following business day.
Packages in transit during these public holidays could be delayed depending on the freight forwarder.

SHIPPING PROCEDURE

Orders are processed and shipped by 72 business hours after payment has cleared.
If your PO includes items with different shipping dates, the order will be dispatched when all items are in stock.
Ciao Bella does not make partial shipments and doesn't manage backorders.

ORDER

Items with shipping 72 hours

PAYMENT CHECK

Bank Transfer include waiting for cleared payment

Credit Card 3D Secure
Paypal

PACKING AND SHIPPING

from Monday to Friday

PICKUP BY THE FORWARDER

SHIPPING CONFIRMATION EMAIL

with tracking number

DELIVERY

to your warehouse or store