Prices of our items do not include shipping cost, except mentioned otherwise.
DOMESTIC SHIPPING OPTIONS
Orders shipped to Italy will be charged actual freight cost as determined by our domestic carrier.
Domestic shipping is free on orders over €300.00.
INTERNATIONAL SHIPPINGAll orders shipped outside of Italy will be charged actual freight cost as determined by our freight forwarders.
- GLS Europe
Europe Priority which takes 3-6 business days after day of shipment to arrive at destination (road transport).
- DHL Economy
Europe Economy which takes 3-5 business days after day of shipment to arrive at Customs (road transport).
- DHL Express
International Economy which takes 2-4 business days after day of shipment to arrive at Customs (by air).
How to Calculate Freight Cost
At the bottom of shopping cart page, shipping rates are automatically displayed based on delivery location and weight of the order.
Import Duties, Fees and Taxes
International deliveries may be subject to import duties, fees and taxes that are levied after a shipment reaches the intended country. Customs fees or taxes are separate from the shipping charges, and are not the responsibility of Ciao Bella. Contact your local Customs office if you have any questions or concerns about these fees.
Changing Delivery Address or Destination CountryIf you work with an international freight forwarder or have a collection hotspot in a nearest country, in the shopping cart page you may:
- arrange the pick-up to our facility by your freight forwarder
- modifiy delivery address to receive orders wherever is useful to your business, anyway take into consideration we are unable to alter invoice recipient in our customs declaration.
HOLIDAYS CLOSURECiao Bella Shipping Department is closed for the following holidays:
- Christmas, New Year's Day, Epiphany - December 23, 2020 to January 6, 2021
- Easter Monday - April 5, 2021
- Republic Day - June 2, 2021
- All Saints' Day - November 1, 2021
- Immaculate Conception Day - December 8, 2021
- Christmas and New Year's Day - December 22 to 31, 2021
Packages in transit during these public holidays could be delayed depending on the freight forwarder.
Orders are processed and shipped by 72 business hours after payment has cleared.
If your PO includes items with different shipping dates, the order will be dispatched when all items are in stock.
Ciao Bella does not make partial shipments and doesn't manage backorders.
Items with shipping 72 hours
Bank Transfer include waiting for cleared payment
Credit Card 3D Secure
PACKING AND SHIPPING
from Monday to Friday
PICKUP BY THE FORWARDER
SHIPPING CONFIRMATION EMAIL
with tracking number
to your warehouse or store