Shipping Information

Prices of our items do not include shipping cost, except mentioned otherwise.

DOMESTIC SHIPPING OPTIONS

  • 5.95 Low Cost Flat Rate Shipping
    You only spend 5.95 and we'll choose the shipping carrier that provides the best carrier option.
  • Free Shipping
    Shipping is free on orders over 100.

INTERNATIONAL SHIPPING

All orders shipped outside of Italy will be charged actual-cost freight as determined by our freight forwarders.
  • GLS Europe
    Europe Priority which takes 3-6 business days after day of shipment to arrive at destination (by road).
  • Europacco
    International Economy which takes 3-7 business days after day of shipment to arrive at Customs (by air or road).
  • DHL Express
    International Economy which takes 3-5 business days after day of shipment to arrive at Customs (by air).

How to Calculate Freight Cost

At the bottom of your shopping cart page, shipping rates are automatically displayed based in your delivery location and weight of your order.

Import Duties, Fees and Taxes

International deliveries may be subject to import duties, fees and taxes that are levied after a shipment reaches the intended country. Customs fees or taxes are separate from the shipping charges, and are not the responsibility of Ciao Bella. Contact your local Customs office if you have any questions or concerns about these fees.

Changing Delivery Address or Destination Country

If you work with an international freight forwarder or have a collection hotspot in a nearest country, in your shopping cart page you have two options:
  • you can can arrange pick-up by your freight forwarder to our warehouse
  • you can modifiy delivery address to receive orders wherever is useful to your business, anyway take into consideration we are unable to alter invoice recipient in our customs declaration.

HOLIDAYS CLOSURE

Ciao Bella Shipping Department in 2020 is closed for the following holidays:
  • Christmas and New Year - December 23, 2019 to January 2
  • Epiphany - January 6
  • Easter Monday - April 13
  • Labor Day - May 1
  • Republic Day - June 2
  • Immaculate Conception Day - December 8
Orders that would normally be processed on these days will be processed the following business day.
Packages in transit during these and other government holidays could be delayed depending on the freight forwarder.

SHIPPING PROCEDURE

Orders are processed and shipped by 48/72 business hours after payment has cleared.
If your PO includes pre-sale items, the order will be shipped in full at pre-sale items shipping date reported in order confirmation email

ORDER

Items with shipping 48/72 hours

PAYMENT CHECK

Bank Transfer include waiting for cleared payment

Credit Card 3D Secure
Paypal

PACKING AND SHIPPING

from Monday to Friday

PICKUP BY THE FORWARDER

SHIPPING CONFIRMATION EMAIL

with tracking number

DELIVERY

to your warehouse or store